This article is intended for active SHIELD users, providing essential tips to maximize the SHIELD online portal’s features for accessing important documents like “Miscellaneous Notices”.
Welcome to another helpful reminder for our SHIELD users! The SHIELD online portal allows you to access and download important documents, including “Miscellaneous Notices.” These notices help streamline your payroll and unemployment processes. In this article, we’ll break down what these notices are, how to locate them in the SHIELD portal, and the key differences between miscellaneous notices and employer mail. Let’s ensure you’re using this tool to its fullest potential!
What Are Miscellaneous Notices?
State agencies commonly misdirect certain notices to our unemployment partners that should go to a payroll department or provider. This occurs because payroll functions often operate alongside the unemployment system, and some states do not offer the option to assign addresses at a granular level. For instance, many states have a single address for “unemployment tax,” which might include not only unemployment benefits bills but also notices related to quarterly payroll filings. As a result, we need a quick and secure way to pass these notices along to you.
How to Find and Download Miscellaneous Notices
Previously, documents of this kind were forwarded via standard postal service. However, thanks to changes in unemployment administration, we now leverage the SHIELD portal to deliver these notices electronically. You’ll receive an email notification from SHIELD whenever a miscellaneous notice has been uploaded for your review.
You can either click the link in the notification or access SHIELD directly by typing the URL into your browser. After logging in, simply follow these steps:
- Log in to SHIELD: Go to SHIELD Login.
- Navigate the Dashboard: On the left side of the dashboard, click on “Benefit Charge Portal.”
- Access Miscellaneous Notices: Once inside the portal, click on “Misc. Notices.”
- Download or Print Notices: A list of all received miscellaneous notices will be available. Check the box next to the notice you need and choose to either download or print.
Miscellaneous Notices vs. Employer Mail
There’s an important distinction between miscellaneous notices and employer mail. Items related to unemployment tax or state offices are routed to your claims consultant for review. If action is required, your service team will handle it. If the notice is deemed a miscellaneous item that should be forwarded, it will be uploaded to the SHIELD portal, and you’ll be notified via email.
On the other hand, documents such as child support enforcement, wage garnishments, or wage audits sometimes get sent to your claims consultant by mistake. These items do not require review by the service team and are usually forwarded directly from the mailroom via secure, encrypted email. We refer to these as “employer mail” because they are unrelated to unemployment claims or taxes.
How to Log in to SHIELD
If you received an email notification from SHIELD, you can click the link in the email to access the portal. Alternatively, you can access SHIELD at any time by going to SHIELD Login.
Having Trouble Logging In?
If you’re experiencing login issues or need a password reset, please email portal@thomas-and-company.com and provide your 5-digit Trust ID. Our team will assist you in regaining access.
Using the SHIELD portal simplifies how you manage critical documents like miscellaneous notices. By leveraging this system, you can ensure quick and secure access to important payroll and unemployment documents, streamlining your operations and avoiding miscommunication. If you need any help logging in or have further questions about your notices, our support team is ready to assist. We’re here to make your experience with SHIELD as seamless as possible!
About Us
For more than 40 years, 501(c) Services has been a leader in offering solutions for unemployment costs, claims management, and HR support to nonprofit organizations. Two of our most popular programs are the 501(c) Agencies Trust and 501(c) HR Services. We understand the importance of compliance and accuracy and are committed to providing our clients with customized plans that fit their needs.
Contact us today to see if your organization could benefit from our services.
Are you already working with us and need assistance with an HR or unemployment issue? Contact us here.
The information contained in this article is not a substitute for legal advice or counsel and has been pulled from multiple sources. Some information was provided by our friend, Darby Gibson, Client Marketing & Insights Specialist, at Thomas & Company.
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